Ordering:

On-line

We strive to make our on-line store as easy to use as possible. We leave payment processing to third-party payment processors, such as PayPal and Stripe, who specialize in providing safe and secure payment services as their primary business. We don’t store your payment information on our systems. See the privacy policy below for further details.

Phone

You can order by phone by calling us at (720) 340-8028. We’re happy to help. We may be helping someone in person. If so, we’ll call you back. So please leave a message.

E-mail

You can place orders by e-mail. We’ll get back with you to arrange details and payment. See our contact page.

In person

Visits to our store are by appointment. We’re flexible about when you’d like to visit. We are a low-volume personal service specialty store. We strive to give every customer our full attention. A trike is a major purchase that should provide you with many years of enjoyment. We encourage you to come try trikes in person and make the most informed decision possible. Call us at (720) 340-8028, or visit our contact page.

In stock items

We strive to keep all of the most common ICE trike accessories and spare parts in-stock and our inventory accurate. We don’t list any item as, “in stock” if we don’t have it on hand ready to ship, barring rare inventory errors.

Deposits

Large purchases, such as trikes or e-assist systems, require a deposit to place the custom order. Once we’ve placed the order with our vendors, this deposit is non-refundable.

Shipping:

We normally ship USPS. Larger items may be shipped via FedEx or UPS. Assembled trikes may be shipped by freight carrier. We ship by weight and volume. We strive to keep our weights and dimensions accurate. Occasionally the freight calculation software will differ from the exact freight charges. The price quoted is binding if it’s reasonably close to actual shipping costs, but we may choose to partial refund shipping charges if the freight charges are calculated incorrectly high. If the freight charges are completely wrong we reserve the right to cancel your order and quote more accurate shipping fees.

Please save all of the packaging, until you know you are satisfied with your order.

Returns & Refunds:

“As new”, non-defective parts, accessories and apparel may be returned within 30 days of the purchase date for exchange or refund. Please contact us for a return authorization number. Return shipping costs are the purchaser’s responsibility. We will refund shipping costs of any merchandise sent due to an error on our end. Special orders of items are not returnable. Items, such as e-assist systems, that are registered to the purchaser are non-returnable, but are covered by the manufactures’ warranties. Recumbent Trike Store must give approval for return of merchandise. All Returnable merchandise is subject to a restocking fee. All items to be returned require a Return Authorization Number. Returned merchandise must be in like new condition, and packaged the same way you received the item. Please speak to one of our customer Service Representatives prior to making any return. Custom Products are non refundable. Prices and specifications on our website are subject to change without notice. We reserve the right to correct typographic errors. Freight /shipping charges will be added to all orders. Cancelled orders may be subject to a cancellation charge. The design and contents of this website are copyrighted. Returned merchandise is subject to a twenty percent ( 20% ) restocking fee, (not including shipping costs). Shipping cost is not refundable . Buyer is responsible for all return shipping costs. 

Defective Merchandise

If you discover an item to be defective, please contact us regarding proper warranty procedure for that product. Several suppliers work directly with the consumer and have their own warranty procedures. Please contact us before sending the item back.

Shipping Damage

We pack your merchandise with care, so it should arrive in pristine condition. However, in the event it arrives damaged, please notify us before returning the item so we may contact the shipper.

Privacy:

Recumbent Trike Store is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information

We do not e-mail you unsolicited communications or specials offers.

Under no circumstances do we transfer your email address to any other company for marketing purposes.

There are ways you can provide us with and consent to our collection of certain personal information:

E-mail Request – Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Cookies

We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Information Sharing

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Credit Card Information:

We do not store credit card payment information or process any of your payments on our servers, but rather use a third party payment service known as ‘Stripe.’ Therefore, any information regarding your payment processing and security must be verified in Stripe’s own Terms of Service Agreement and Privacy Policy.

The payment processor, ‘Stripe’, may provide us with unique authentication tokens to make payments requests with. The payment processor ‘Stripe’ may also provide us with information such as your name, credit card type, expiration date, and the last four digits of your credit card number. This information is used only to make single payment requests.

COPPA

Recumbent Trike Store does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. Better yet, get off the Interwebs and go outside.

Warranties:

ICE:

Register your ICE trike to receive their 10 year warranty. If you do not register your trike you will be limited to a one (1) year warranty.
Please make sure you use a valid email, as ICE will only contact you regarding any issues with your trike. ICE will never pass your details on to third parties or send you spam.

The warranty is available to the original owner for 10 years from the date of purchase. ICE guarantees that the frame, seat and steering components are free from material and manufacturing defects. As long as the trike has been ridden appropriately and has been kept properly maintained, ICE will replace or repair any defective parts. You can register your trike by clicking on this link:
http://www.icetrikes.co/support/warranty-activation

Shimano Steps:

Warranty is two (2) years for all STEPS components beginning with the date of purchase.

 

FALCO:

LIMITED WARRANTY

FALCO warrants that the products and services furnished to Buyer shall be free from defects in material and workmanship. The warranty period will be measured from FALCOʹs shipment date and is FIVE YEAR (5) for eBike Hx motors when motors are used with Falco battery packs and components and TWO YEARS (2) for battery packs and ONE YEAR for all other products, except for products with a shelf life of less than one year. In that case, the shelf life period is the warranty period. If a product or service is proven not to have met FALCOʹs warranty, then FALCOʹs sole obligation and Buyerʹs EXCLUSIVE REMEDY will be, at FALCOʹs option, to repair or replace the products, or perform the services again. FALCO has no obligation for any product that has been modified or damaged through misuse, accident, neglect, mishandling, improper maintenance or subsequent modification or alteration by anyone other than FALCO.

What is NOT covered by this warranty?

Rims, Spokes and Wheels are not covered under this warranty. Those are related to standard bicycle maintenance and the end user is required to follow recommended maintenance schedule for spoked wheels with Hx motors. In addition, damage to cables related to improper installation is not covered. Be sure to read cable handling guidelines.

Please visit Falco’s warranty page for a full explanation of their warranty: http://www.electricbicycleworld.com/warranty/

COPENHAGEN Wheel:

Superpedestrian, Inc. (“we”, “our”, “us”, “Superpedestrian”, or “Company”) warrants to the original owner (“you”, “your”, or “owner”) that, subject to the terms and conditions set out below, the Copenhagen Wheel (the “Copenhagen Wheel” or “Wheel”) registered by the owner will be free of defects in design, materials and workmanship when used normally in accordance with our published guidelines for the period of one (1) year from the date of delivery (the “Warranty Period”). The battery included with or within the Copenhagen Wheel (“Battery”) will maintain at least 70% of its initial storage capacity for the earliest to occur of either (a) expiration of the Warranty Period, or (b) 500 Battery recharging cycles; the terms and conditions of this warranty otherwise applicable to the Product are applicable to the Battery. Our published guidelines include, but are not limited to, information published on our website, superpedestrian.com, information included in the mobile app (“App”), and information in the supplied user documentation and instructions. This Limited Warranty is only valid and enforceable where the Wheel was delivered by Superpedestrian (“Delivery Address”).  The terms of this Warranty shall be modified as necessary to comply with the local law of the Delivery Address (i.e., for countries in the EU, the Warranty Period is two (2) years, as required by law).

Please visit SuperPedestrian’s website for a full explanation of their warranty: https://www.superpedestrian.com/legal/limited-warranty-for-the-copenhagen-wheel

BionX Warranty:

Three (3) Year Warranty*
*Standard two (2) year warranty plus an optional free one (1) year warranty extension via BionX Bike Registration.

Contact Information:

Recumbent Trike Store
4134 Hawthorne Pl.
Longmont, CO 80503
Phone: 720-340-8028
e-mail: info@recumbenttrikestore.com

Changes to this Statement

Recumbent Trike Store will occasionally update this Statement of Privacy to reflect company and customer feedback. Recumbent Trike Store encourages you to periodically review this Statement to be informed of how Recumbent Trike Store is protecting your information.

By purchasing from this Website, you acknowledge and accept these terms and conditions. Amplitude Cycles LLC (d.b.a. Recumbent Trike Store) recumbenttrikestore.com, the owner of this store, reserves the right to revise these terms and conditions at any time. We reserve the right to reject any order.