Store Policies

Ordering:

On-line

We strive to make our on-line store as easy to use as possible. We leave payment processing to third-party payment
processors, such as PayPal and Stripe, who specialize in providing safe and secure payment services as their primary
business. We don’t store your payment information on our systems. See the privacy policy below for further
details.

Phone

You can order by phone by calling us at (720) 340-8028. We’re happy to help. We may be helping someone in person. If
so, we’ll call you back. So please leave a message.

E-mail

You can place orders by e-mail. We’ll get back with you to arrange details and payment. See our contact
page.

In person

Visits to our store are by appointment. We’re flexible about when you’d like to visit. We are a low-volume personal
service specialty store. We strive to give every customer our full attention. A trike is a major purchase that
should provide you with many years of enjoyment. We encourage you to come try trikes in person and make the most
informed decision possible. Call us at (720) 340-8028, or visit our contact page.

Can I add items to my order?

Sorry, no. It’s not possible because we never have or keep your credit card or PayPal information so cannot add any
additional charges after your payment has been approved by the processor. This means your card information is not at
risk by being stored on our systems.

In stock items

We strive to keep all of the most common ICE trike accessories and spare parts in-stock and our inventory accurate.
We don’t list any item as, “in stock” if we don’t have it on hand ready to ship, barring rare inventory errors.

Deposits

Large purchases, such as trikes or e-assist systems, require a deposit to place the custom order. Once we’ve placed
the order with our vendors, this deposit is non-refundable.

 

Shipping:

We normally ship USPS. Larger items may be shipped via FedEx or UPS. Assembled trikes may be shipped by freight
carrier. We ship by weight and volume. We strive to keep our weights and dimensions accurate. Occasionally the
freight calculation software will differ from the exact freight charges. The price quoted is binding if it’s
reasonably close to actual shipping costs, but we may choose to partially refund shipping charges if the freight
charges are calculated incorrectly high. If the freight charges are completely wrong we reserve the right to cancel
your order and quote more accurate shipping fees. If the shipping charges seem too high, please let us know. It
could be an error in size or weight entry.

Please save all of the packaging, until you know you are satisfied with your order.

When will I receive my order

Orders that are placed before the carrier picks up for the day usually go out the same day. Orders placed later on a
Saturday or on Sunday can’t ship until the following Monday. Once your package is picked up by the carrier,
it can normally take up to three business days before you receive it.

USPS tracking says, “In Transit to Next Facility”. They’ve lost it, right?

Almost certainly not. We ship many packages with USPS and they virtually never lose a package. Out of the last 3,000
packages we’ve
shipped via USPS Priority Mail they’ve only needed to pay insurance for one lost package. There are occasional
delays. Delays are not common. Don’t panic.

But it says:

“Your package is moving within the USPS network and is on track to be delivered to its final destination.
It is currently in transit to the next facility.”

That’s just code for they’ve lost it, right?

No. Please don’t panic. You’ll get your items. If you didn’t, it’s insured.
Even if it wasn’t, you still have PayPal or credit card protection.

I’m still really convinced that it’s lost, when can you make an insurance claim?

15 days from when it was picked up. https://www.usps.com/help/claims.htm#filing

We’ll make a claim, they’ll probably find it. This has only happened twice in 3,000 orders.
If it’s really lost, don’t worry, we’ll replace or refund your purchase, including shipping.

During the COVID-19 outbreak

Due to unusually high shipment volume and impacts from COVID-19, all US carriers are experiencing some delays.
The number of lost packages remains at virtually zero.
However, please be prepared for the possibility that during this period your delivery may take longer than normal to
arrive. Most packages are arriving as normal.
Thank you for your patience and understanding.

 

Returns & Refunds:

“As new”, non-defective parts, accessories and apparel may be returned within 30 days of the purchase date for
exchange or refund. Please contact us for a return authorization number. Return shipping costs are the purchaser’s
responsibility. We will refund shipping costs of any merchandise sent due to an error on our end. Special orders of
items are not returnable. Items, such as e-assist systems, that are registered to the purchaser are non-returnable,
but are covered by the manufactures’ warranties. Recumbent Trike Store must give approval for return of merchandise.
All Returnable merchandise is subject to a restocking fee. All items to be returned require a Return Authorization
Number. Returned merchandise must be in like new condition, and packaged the same way you received the
item.
Please speak to one of our customer Service Representatives prior to making any return. Custom
Products or Special Order items are non refundable. These are items that we do not carry in stock and must order
them specifically to fill a custom or special order. These sales are final. Prices and specifications on our website
are subject to change without notice. We reserve the right to correct typographic errors. Freight /shipping charges
will be added to all orders. canceled orders may be subject to a cancellation charge. Returned
merchandise is subject to a twenty percent (20%) restocking fee, (not including shipping costs).
Shipping cost is not refundable. Buyer is responsible for all return shipping costs.

Defective Merchandise

If you discover an item to be defective, please contact us regarding proper warranty procedure for that product.
Several suppliers work directly with the consumer and have their own warranty procedures. Please contact us before
sending the item back.

Shipping Damage

We pack your merchandise with care, so it should arrive in pristine condition. However, in the event it arrives
damaged, please notify us before returning the item so we may contact the shipper.

Privacy:

Recumbent Trike Store is committed to privacy and security for all of our clients. Because we respect your right to
privacy, we have developed a Privacy Statement as indicated below.

Personal Information

We do not e-mail you unsolicited communications or special offers.

Under no circumstances do we transfer your email address to any other company for marketing purposes.

There are ways you can provide us with and consent to our collection of certain personal information:

E-mail Request – Links throughout our site provide you with the opportunity to contact us via e-mail to ask
questions, request information and materials, or provide comments and suggestions. You may also be offered the
opportunity to have one of our Sales Representatives contact you personally to provide additional information about
our products or services. To do so, we may request additional personal information from you, such as your name and
telephone number, to help us satisfy your request.

Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also
aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy
Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use
and disclose such Non-Personal Information to our partners, advertisers and other third parties at our
discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a
portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent
that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may
continue to process your Personal Information as set forth in this Privacy Policy. If our information practices
change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new
information practices. We suggest that you check the Site periodically if you are concerned about how your
information is used.

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a
visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and
which browsers people use. We use these statistics about your visit to help us improve the performance of our web
site and over all user experience.

Cookies

We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us
improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to
identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies
can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a
cookie is in no way linked to any personally identifiable information on our site.

Information Sharing

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing
purposes your Personal Information with third parties without your consent. We do share Personal Information with
vendors who are performing services for the Company, such as the servers for our email communications who are
provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal
Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use
Personal Information to contact users in response to questions, solicit feedback from users, provide technical
support, and inform users about promotional offers.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation
or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable
governmental request; to enforce applicable Terms of Service, including investigation of potential violations;
address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our
users or the public as required or permitted by law.

Credit Card Information:

We do not store credit card payment information or process any of your payments on our servers, but rather use a
third party payment service known as “Stripe”. Therefore, any information regarding your payment processing and
security must be verified in Stripe’s own Terms of Service Agreement and
Privacy Policy.

The payment processor, “Stripe”, may provide us with unique authentication tokens to make payments requests with. The
payment processor ‘stripe” may also provide us with information such as your name, credit card type, expiration
date, and the last four digits of your credit card number. This information is used only to make single payment
requests.

COPPA

Recumbent Trike Store does not knowingly collect personally identifiable information from children under the age of
thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this
website. Better yet, get off the Interwebs and go outside.

Warranties:

ICE:

Register your ICE trike to receive their 10 year warranty. If you do not register your trike you will be limited to a
one (1) year warranty.
Please make sure you use a valid email, as ICE will only contact you regarding any issues
with your trike. ICE will never pass your details on to third parties or send you spam.

The warranty is available to the original owner for 10 years from the date of purchase. ICE guarantees that the
frame, seat and steering components are free from material and manufacturing defects. As long as the trike has been
ridden appropriately and has been kept properly maintained, ICE will replace or repair any defective parts. You can
register your trike by clicking on this link:
http://www.icetrikes.co/support/warranty-activation

HP Velotechnik

As a purchaser of a new HP Velotechnik recumbent, you can obtain a 10 year warranty on the frame. Please register within 4 weeks after purchase with HP Velotechnik. A warranty registration form is attached to the operating manual, alternatively you can download the form here. The warranty conditions printed in the instruction manual originally supplied with your bike apply.

In addition to this, HP Velotechnik offers a 10-year warranty on the frame of the recumbent bike/trike against damage through material or manufacturing defects. This warranty applies only to the original purchaser.

Damage through wear and tear, corrosion, or damage at the surface coating is excluded. Damage through inappropriate use, inadequate care, and maintenance, falls, crashes, overloading through excess weight, incorrect assembly, or modifications to the trike is also not covered. The onus rests with the purchaser. The warranty is void if any of the instructions in the manual are neglected.

The warranty starts with the date of purchase (see invoice of the dealer) of a new cycle. The warranty is processed via the dealer who ordered the cycle from HP Velotechnik.

In case of damage the dealer has to send the cleaned, damaged frame to HP Velotechnik so that we can check it if asked to do so by us.

In case of a damage covered by this warranty, we will replace or repair the damaged part with a part of our choice or a new part equal to the old one (warranty obligation). We do not cover any transport, labor or any secondary costs. No worn-out parts will be replaced or any inspection carried out under warranty.

In the event of any action that falls under warranty the original warranty period will not be prolonged and no new warranty will be given. If HP Velotechnik refuses to count a repair as a warranty case, we will only repair charging costs after having talked to the customer or his representative, the respective dealer.

It is necessary for the purchaser to fill in the warranty registration form attached to the manual to benefit from the extended warranty. This filled in form has to be sent to HP Velotechnik within 4 weeks after the purchase.

The warranty is only valid when the warranty pass at the end of the manual has been filled in when you received your trike and when every inspection listed has been done and recorded by your bicycle mechanic within the described schedule.

In the event of any warranty claim, the warranty pass, together with a copy of the proof of purchase has to be sent to HP Velotechnik through your dealer.

Shimano STEPS:

Warranty is two (2) years for all STEPS components beginning with the date of purchase.

Electric Bike Outfitters (EBO)

Warranty Period:

Electric Bike Outfitters, LLC warrants its products for 1 year from the date of
the original sale of the product, Lithium-ion batteries are warrantied for 6 months from the date of the
original sale.

Warranty Items:

  1. Electric Bike Outfitters, LLC Manufacturer’s Warranty – The warranty covers defects in materials
    and workmanship (excluding the items listed below).

  2. Sub-Components – Replacement parts for malfunctioning systems under warranty are replaced at the
    component level where possible. Entire systems are not replaced unless either the faulty
    component is not replaceable or all components comprising the product are defective.

Non-warranty Items:

  1. Normal Wear and Tear – Electric Bike Outfitters, LLC will not warranty cosmetic damage, or
    scratches.

  2. Neglect and Abuse – Electric Bike Outfitters, LLC will not warranty failures or damages that have
    been caused by accidental damage, misuse, negligence, obvious abuse, deterioration due to
    environmental conditions, or lack of reasonable preventive maintenance.

  3. Modifications – Electric Bike Outfitters, LLC will not warranty any damage due to customer
    repairs, alterations, or changes performed on products by anyone other than Electric Bike
    Outfitters, LLC.

  4. Unreported Shipping Damage – Identification and reporting of shipping damage is the recipient’s
    responsibility at time of delivery. Failure to report shipping damage at time of delivery voids
    any claims made with Electric Bike Outfitters, LLC.

  5. Third Party Shipping – Shipping from locations other than Electric Bike Outfitters, LLC is not
    covered under warranty. Electric Bike Outfitters, LLC has no control over third party shipping
    or procedures for inspection; therefore we can take no responsibility.

  6. Limited Life Components – Any items that require periodic replacement as part of normal product
    maintenance.

  7. Product Conditions – Failure caused by cleaning agents, corrosion, chemical exposure, water or
    extreme temperatures.

  8. Warranty Claim Form – Any claims that have not been processed through our Warranty Procedure
    below or have not received a Claim #.

  9. Fraudulent Claims – Any claim, which is fraudulent.

Warranty Procedure:

  1. Verify that the product or replacement part is under warranty before beginning the warranty claim
    process.

  2. Contact Electric Bike Outfitters, LLC for a Claim #.

  3. Completely fill out each section of the Warranty Claim Form, including your signature. Failure to
    do so can result in a delayed or denied claim.

  4. Return completed Warranty Claim Form with Claim # to Electric Bike Outfitters, LLC.

  5. If it is determined that the product will need to be returned:

    1. Product must be returned within 30 (thirty) days of receipt of Claim #.

    2. Packing and protection of product to be returned must be of at least the same quality as
      the original packaging (no loose product in boxes).

    3. Original shipping boxes should be used whenever possible.

  6. Electric Bike Outfitters, LLC will be available Monday through Friday
    from 9am-5pm (est.), to provide technical support and answer any warranty related questions.

Contact Information:

Recumbent Trike Store
4134 Hawthorne Pl.
Longmont, CO 80503
Phone: 720-340-8028
e-mail: info@recumbenttrikestore.com

Changes to this Statement

Recumbent Trike Store will occasionally update this Statement of Privacy to reflect company and customer feedback.
Recumbent Trike Store encourages you to periodically review this Statement to be informed of how Recumbent Trike
Store is protecting your information.

By purchasing from this Website, you acknowledge and accept these terms and conditions. Amplitude Cycles LLC (d.b.a.
Recumbent Trike Store) recumbenttrikestore.com, the owner of this store, reserves the right to revise these terms
and conditions at any time. We reserve the right to reject any order.